Privacy Policy

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information
• Service address and billing information
• Communications you send to us

How We Use Your Information

We use the information we collect to:

• Provide plumbing services
• Process your payments
• Communicate with you about services
• Send you marketing communications (with your consent)

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with service providers who assist in our operations.

Collection of personal information

Information you provide directly

We may collect personal information when you:

• complete a web form or online service request
• schedule or modify an appointment by phone, text message, or in person
• set up an account or make a payment
• contact us for customer support

This information can include your first and last name, service address, email address, mobile phone number, preferred appointment time, and payment details.

Information collected from your device

Our website uses cookies, web beacons, pixels, and similar technologies to collect information such as IP address, browser and operating system, referring page, and how you interact with our site. Cookies help us remember items placed in your cart and personalize your experience. You may disable cookies in your browser, though parts of the site may not function correctly. More about cookies: http://www.allaboutcookies.org.

Information from advertising partners

We may receive demographic, shopping history, or location data from advertising partners to improve our marketing.

Use of personal information

We use information you provide to:

• confirm, reschedule, or cancel plumbing appointments
• send service reminders, technician arrival notices, and job completion summaries
• provide customer service and support
• process payments and issue invoices
• email or text you relevant updates and promotions with your consent

Information collected automatically helps us operate and optimize the website and measure the effectiveness of our advertising. Data from advertising partners allows us to show offers that may interest you.

Disclosure of personal information

We share personal information only for the limited purposes below:

• Messaging provider – We use Twilio to send appointment related SMS. Twilio processes your information under its privacy policy: https://www.twilio.com/legal/privacy
• Website analytics – We use Google Analytics to understand how visitors use our site. Google's privacy policy: https://policies.google.com/privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be given to subcontractors who perform customer service or business operations on our behalf. We may also disclose information when required by law or to protect our rights.

Email and text message communications

• To stop marketing emails, click Unsubscribe at the bottom of any Dr Drip email.
• To stop text messages, reply STOP, QUIT, CANCEL, OPT OUT, or UNSUBSCRIBE to any message sent by us.

Your privacy rights

Depending on your location you may have the right to request access to the personal information we hold about you, to correct it, to delete it, or to move it to another service. To exercise these rights contact us at drdripplumbing@gmail.com or call (201) 749-2034.

Changes to this Privacy Policy

We may update this Privacy Policy at any time. Please review it periodically for changes. Any revised policy becomes effective when posted on our site.